M2E myths

Below are the common M2E Pro myths which have been kindly forwarded to us by Magento community members. We treat these rumours as a signal of our team moving into the right direction. If you have heard something which is not mentioned below, please let us know and we will gladly add it for convenience of other users.

M2E is a certified Magento connector..

M2E Pro is a solution which seamlessly integrates Magento e-commerce platform with various marketplaces. In addition to that, M2E Pro offers real-time inventory management, Amazon FBA support and automatic re-pricing which is far beyond “certified Magento connector” definition.

M2E provides no dedicated onboarding and account management..

Think of M2E as of an ECO System. By choosing M2E you join community of hundreds of system integrators and freelance developers around the world. Your business will NEVER depend on a sole software vendor which guarantees top quality at unbeatable price. M2E team can also provide dedicated onboarding and account management.

M2E is a partner of Channel Advisor and is serving mostly medium sized businesses.

M2E and Channel Advisor do not have any partnership agreements in place and both companies operate in the same customer segments. Some of M2E customers have over 800,000 listings through M2E Pro and some of our customers archive sales exceeding 75,000,000 a year. In addition to that dozens of well known brands use M2E Pro solution daily.

M2E is mostly “Magento to eBay” while Amazon or Rakuten are weak.

This was the case (i.e. “Magento to eBay”) back when we started in 2009, but not anymore. Given the popularity of our eBay solution, we have decided not to confuse our merchants by introducing m2A (i.e. Amazon), m2R (i.e. Rakuten), m2AnythingElse.. So, M2E Pro is a complete solution deeply integrating with eBay, Amazon and Rakuten. More marketplace platforms to come shortly.

M2E supports only 3 marketplaces while other systems integrate with 50,100,200 marketplaces.

This is VERY common trick misrepresenting facts or cleverly taking text out of the context. M2E Pro solution currently integrates with 3 main marketplace platforms (eBay, Amazon and Rakuten) with the number of supported systems or actual marketplaces being over 30. So the number of marketplaces is over 30 (i.e. eBay UK, eBay USA, Amazon DE, etc) and not 3!

M2E is no longer a partner with Magento or eBay while the other solution provider is.

M2E has remained a technology and strategic partner for Magento, eBay, Amazon and Rakuten. We have very good working relationships with above mentioned companies and often these companies drive our roadmap or introduction of new features. Absence of eBay sponsorship allows M2E team to dedicate more time to other marketplaces and our working schedule is now heavily influenced by our customers. M2E is a customer driven solution!

M2E fees are very low if compared to the other solution providers due to m2e features limitations.

M2E Pro solution has become one of the largest multichannel providers in the world by a number of customers using our system daily which allows our team not only to support small and medium businesses by providing “Fee 10K plan” but also to deliver the cutting edge solution at very competitive rates. More customers means M2E has enough revenues to grow and to reinvest back in “research and development”.

M2E fees are very high if compared to the other solution providers given the m2e features list (i.e. no shipping provider integrations or label printing)

M2E Pro is not a cloud based system where a marginal cost of an additional user is just an additional cost of CPU and Memory. Each M2E Pro customer is TRULY unique in terms of business they do and systems they run. Many merchants operate highly customised environments and some do not follow Magento API forcing the M2E Pro Team to address inconsistencies to make customer’s systems to work smoothly. M2E Pro has a client-server architecture, data processing is taking place outside of Magento and completely invisible to the end users. Many take m2e pro scalability and reliability for granted but it takes much more than just a “connector” to archive this.

AIMED AT SMALLER BUSINESSES AND NOT SCALABLE…

To date (01/12/2015) we have exceeded 81,000 M2E Pro software downloads and have over 31,000 unique eBay and 9,000 unique Amazon accounts which have connected to our system with 3% of our customers turning more than 1,000,000 $ in sales monthly... Now you can do the rest of the math yourself.

HARD TO SET UP AND DIFFICULT TO USE

If a user has a limited knowledge of Magento, eBay and/or Amazon - then the use of any multi channel solution would be a challenge.

IS COMPLEX AND CONSULTANTS ARE REQUIRED

Using external help depends on a customer’s preference. Over 8,000 active m2e pro merchants are SME’s who solely rely on their own, in-house resources. A learning curve takes time but pays off in the long run. M2E Pro always advises to DIY (do-it-yourself) because this helps customers to get the most out of our highly customisable solution.

AFFECTS MAGENTO BROWSING EXPERIENCE AND SLOWS DOWN SYSTEMS PERFORMANCE

By system design M2E Pro utilises load-balancing mechanism, which makes Magento or Hosting systems negative impact impossible.

MAY CAUSE CONFLICT WITH OTHER 3RD PARTY EXTENSIONS OR MAGENTO CORE

M2E Pro, by systems design, uses only Magento Core functionality and does not override it. An interesting fact is that with 81,000 downloads (as of 01/12/2015), m2e pro is among the top 5 most downloaded and installed Magento extensions of all time. This would not be possible if there was the evidence of conflicts with other extensions or Magento Core.

UPGRADE MAY CAUSE MAGENTO TO CRASH

M2E Pro can not cause any problems to the Magento system during an upgrade process. Please see the “best practices” article to learn more

TAKES A LOT OF TIME TO IMPLEMENT...

Some people spend months learning how to ride a bicycle..The real questions are:

  • If a person preforming configuration has experience with Magento, eBay and/or Amazon
  • If the products are already in Magento (outside of m2e pro implementation scope!)
  • If all of the information (i.e. accounts, categories, payment means) is at hand

So if all the answers to all the above-mentioned questions are ‘Yes’ then it should not take more than one work day to list a Magento catalogue with around 10,000 SKU’s and provide basic training to users.

NOT A "REAL-TIME" SYSTEM

Synchronisation delay is not a limitation of M2E Pro but rather dependency on a server configuration. You can synchronise your data and orders as often as every 5 minutes.

USES MAGENTO CRON, WHICH IMPACTS PERFORMANCE

M2E Pro starting from version 6.x does not use Magento Cron at all.

IT'S JUST A SIMPLE DATA FEED WHICH ONLY SYNCHRONISES ORDER AND INVENTORY.

M2E Pro is all about task automation, convenience and cutting errors along with time spent on listing management to the bare minimum. We have developed a unique policy based concept allowing you, our customer, to take full control over inventory and orders from “one page”, literally.

NO HELP WITH ON-BOARDING.

We are more than happy to help installing and configuring your M2E Pro for you. Please visit our support page for more details.

NO PREMIUM SUPPORT, TAILORED ACCOUNT MANAGEMENT OR CONSULTING.

We have developed a number of premium services that would suit any business of any size. Also there are over 150 System Integrators across the world that can help with M2E Pro related tasks. Please visit our support page for more details.

AMAZON IS VERY SIMPLE & UNDER-DEVELOPED.

We have always strived at under-promising and over–delivering. In Q3 2015, we have released the full version of M2E Pro Amazon (i.e. not a Beta!) which has long awaited features as well as greatly simplified GUI. It just takes some time to develop a good solution…

NOT A CLOUD BASED SYSTEM AND THUS DIFFICULT TO INTEGRATE.

This is actually the opposite. M2E Pro is a 3rd generation system, which brings users a lot of flexibility in terms of what solution to use and does not leave customers with only one option available once a system has been initially set and configured. M2E Pro uses Magento system as a master database allowing our merchants to retain full ownership over their own data and system.

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