Frequently Asked Questions
(FAQ)

What is a subscription and why do I need it?

The M2E Pro solution is used by thousands of merchants around the world. Our users range from very small businesses or individuals to large companies processing over 10,000 orders per day. The M2E team has prepared a number of subscription plans that would suit a business of any size. Your fees help us to continue developing our solution by improving system performance and adding new features. In addition to that, marketplaces are constantly changing and M2E Pro needs to be on a top of all these developments.

What if my sales exceed 1,000 and I am on the FREE 1K plan?

Once 1000 (base currency) threshold is exceeded, the payment of 68 (base currency) is required.

What is a "sales channel"?

Sales channels supported by m2e pro are: Amazon, Walmart and eBay.

How does the billing work?

Every m2e pro user is required to have a valid subscription even if he or she uses our "Beginner" service plan. The M2E Pro billing period is set to 30 calendar days and the subscription fee is payable in advance; within 5 days after the billing cycle has ended, an additional (variable) payment may be charged should the contracted subscription level has been exceeded. Invoices are sent out by email and uploaded under the customer's "My Account" section. Users may review the itemized billing reports at any time.

Name of the billing company is M2E Limited (Registration number 104651, incorporated in Gibraltar)

How do "fees due" get calculated?

Since M2E Pro neither stores your data nor accesses your Magento system, the only way for the M2E team to estimate your attributable sales is to connect via eBay/Amazon/Walmart API using the channel accounts you have connected via m2e pro. To calculate the fees, your total 30 days’ sales (including shipment and taxes but excluding refunds) during the same billing period are used. Amazon FBA orders and sales from your Magento site are excluded from the billing calculation.

Can i upgrade or downgrade my subscription?

All upgrades take place immediately. The subscription cost difference between lower and higher plans is collected.

Downgrades can be requested at any time. The downgrade change takes place starting from the next billing cycle.

Switch from an annual subscription to monthly subscription must be requested by email, but no later than 14 calendar days of the annual subscription expiry date.

How do i terminate my subscription?

A “service” recipient may terminate "subscription" by giving the “Company” a termination notice. To serve the termination notice, the recipient should login to "My Account" section and press "Cancel Subscription" button. The “Company” requires "subscriber" to complete "the full" billing cycle and pay all outstanding invoices before "service" is disconnected. For monthly subscription plans, "the full" billing cycle is defined as 30 calendar days, for annual subscriptions, it is 365 calendar days.

I have some seasonality trends, how do i avoid paying extra?

Customers who wish to protect themselves against seasonality trends may consider yearly plans with allowance limits set “per year” and respective prices (if recalculated on a “per month” basis) being lower. If a customer opts for a yearly plan then he/she will be required to pay upfront for a year. On the other hand, merchants paying yearly will save money and will protect their accounts from exceeding monthly allowance limits during peak periods.

How do i pay my fees?

As a customer you have a number of options to pay your fees and payment methods are PayPal, debit or credit cards. Money will be collected from your account by our billing system on a monthly basis.

Annual subscribers can pay by PayPal, debit or credit cards, bank/wire transfer.

How do you handle my PayPal/credit/debit card information?

M2E Team uses Braintree (a PayPal company) to process your recurring payments. We do not store any of your sensitive data at all. When you enter your payment details you pass information directly to the PayPal company. We believe that PayPal has taken all the measures necessary to ensure your billing data is safe.

Subscription is suspended, what does this mean?

If the M2E team fails to collect a payment for a given account, a reminder will be send out and the payment provider will attempt collecting payment one more time. After second failed attempt the account is suspended and all m2e pro services for that account will be terminated. No information will be deleted, no marketplace(s) listings stopped. Administration fee of $25 will be added to an invoice if the account is reinstated

Do V.A.T. any other taxes will be added to a bill?

No additional Taxes will be added to your invoice. United Kingdom VAT registered company should use the reverse charge method (http://www.hmrc.gov.uk/manuals/vatpossmanual/vatposs14100.htm) to account for V.A.T.


 
 
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